Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
"Posting this on behalf of myself and my better half that is not connected to the internet...lol We have purchased a ridiculous amount of dirt bikes- a couple of dual sports and a couple of four wheelers from the shop over the years. We drive through over an hours worth of the gnarliest traffic to get there - since this isn't our local dealership (our local dealership is not worth a mention and we will never do business with them). Every time I make that trip and my blood pressure is at its highest point I ask myself why I put myself through it... but then I am reminded once I arrive... We get the absolute best deal there is and friendly service by people that enjoy motorcycles as much as we do. So this is why I give a 5 star rating - you can not beat their prices and isn't that one of the biggest factors when you commit to making a purchase? Bottom Line for Top Shelf Brands! Nancy & Billy"
By: Nancy Charlotte Hall, MD
"So I showed 15 minutes till closing and the staff was very friendly and welcoming... I was done with all the sales paperwork and loaded up with my new KTM RC8R, which I might add was prepped the day before without my even having to ask for them to do it. Excellent shop and even better team."
By: Dwayne ft eustis, VA
"I went to MFI to look at a Goldwing that was listed on Cycle Trader. Doug was very patient at answering all my questions about the differences between the Gen 1 and new Gen 2's. He got me set up with the accessories I wanted, and MFI's price was lower than any other dealer in about a 100 mile radius. Lindsay did a great job in the financing dept. getting us a rate and term we were comfortable with. EVERYONE was extremely friendly and knowledgeable - their customer service is exceptional!"
By: Laura Fredericksburg, VA
"BY FAR 10 TIMES BETTER THAN COLEMAN POWERSPORTS in Woodbridge. The entire staff were friendly and greeted me when I walked in. By far the best vehicle purchase experience I have ever had. I look forward to sending more people there and to also go back for everything I need in regards to my new and older bike."
By: Michael Fort Belvoir, VA
"I came to MFI looking to buy a new cbr1000rr. THe service was pretty good. I got pre approved over the phone on the same day that they were having an open house. When I came in to pick up the bike, Doug, Andrew and April? were really nice, even though it seemed as if they were extremely busy. Even though it did take longer to process my bike and get out of the shop, I attribute that to them being without there FINANCEmanager. "
By: Mike Stafford, VA
"I had a wonderful experience there. Andrew was a phenomenal sales rep. He was very patient with me and very knowledgeable about bikes and fitting you with one. I couldn't have asked for a better experience than that! I'm also going to have service done there in the future. I'm so glad that I went there first instead of going to Coleman's. I've heard of some scams and shady business going on there from various people. Go to MFI first and you won't be sorry!!"
By: Andrew Lorton, VA
"Couldn't have picked a better place! Andrew was amazing!!! Go there first before Coleman's please, you'll be glad you did . "
By: Andrew Lorton , VA
"I've been shopping at MFI for many years now and have always enjoyed my experiences. The parts personnel have always taken care of getting me my parts and sometimes going above and beyond to get them to me on time. I bought my bike from Dan and even though he is no longer there, the sales staff is still extremely knowledgeable and care about your purchase. I have always had my Honda serviced with them. Shane and his crew make sure their work is quality work. But what keeps me coming to MFI is the general manager, Angel. This young lady is what keeps this shop flowing. As soon as you walk in the door you are almost always greeted by her and her dog. She truly cares about the customers and about her job. Angel has taken care of my purchases for the last couple of years and its a breathe of fresh air to walk in the door, be greeted by her smile and have my bike get the parts and accessories it needs. I've shopped at Coleman's and at Manassas Honda and her service is like no other. If you are looking for a place to get your bike parts or buy a bike then go to MFI first, not only will they take care of you but they will keep you coming back. If anything go down and speak with Angel and you'll see why alot of us keep coming back."
By: Anonymous VA
"I recently went through the process of getting a new mid range bike for myself. The sales rep Andrew listened to what I had to say in what kind of bike I was looking for, and even though one was not on site, went through the effort to locate one and then arranged to bring it to the site. The process went really smoothly, and I never once felt pressured into going for something that wasn't what I wanted. Great team of people that help riders select a bike and then get them ready to get out on the road. I look forward to future events or motorcycle opportunities at Motorcycle Factory Inc."
By: Ray Manassas, VA
"I just had my old Honda generator repaired at the Motorcycle Factory. This was such a small item compared to the motorcycles, ATV's, etc. that they work on I expected a long wait and maybe a cost beyond what I could purchase a new generator for. Much to my surprise I got a call after 5 working days (it probably took that long to get parts from Honda) that it was repaired at a cost that was very reasonable. When I picked it up they helped me load the generator and gave me good advice about how to care for it. It ran like a top when I got it home. It was a pleasure doing business with MFI."
By: Clarence Manassas, VA
"You can't go wrong with MFI for your first purchase. I'm a new rider; just graduated the MSF Basic Riding Course on August 4, 2013. My coach recommended that I not purchase the basic "beginner" motorcycle (250cc); he thought that I would "outgrow it in no time." I spoke with Andrew, a seasoned rider. He highly recommended a pre-owned 2007 Honda Shadow Spirit VT750C2 which had been relinquished to them on consignment by the previous owner. I am very happy that I followed his recommendation! The Shadow Spirit 750cc is an "easy ride"; even for a beginner (after practice.) Shane got my accessories installed in "record time." She was ready just one week after the deal was finalized and the accessories ordered. Also, their post-delivery follow-up has been terrific. If you're in the market for a great deal on a great bike, contact MFI."
By: James Oxford, NC
"I shopped for my first street bike for a number of months. Andrew was extremely helpful and patient throughout my research period. In addition, he permitted several test rides, which made the biggest difference in the world. If you are shopping for dealership to do business with, look no further than MFI. In addition, Elisha & Bill in parts were extremely helpful with accessories advice; Lindsey & Angel were great with providing assistance and doing the paperwork. Shane and his service team have been terrific by taking care of all my service needs. Riding my new machine is awesome, and it is nice to know that when I go to MFI, I will be well taken care of every time. Thanks MFI - you Rock!"
By: Brian Alexandria, VA
"Bought my first bike this weekend from Andrew. Amazing experience, couldn't be happier. He took time with me and helped me pick out everything I needed without pressuring me or steering me toward expensive items. I can't say enough about this place. The guys at work were right! This place rocks!"
By: Anonymous alexandria, VA
"Got my first bike from Andrew N. best sales man ever the FINANCE was easy and they made it all happen in less time that I expected !!!!overall the best ."
By: Luis Manassas , VA
"You could not ask for a better customer experience! Andrew, Lindsay and Mark worked hard to put me on the bike i wanted. I went to Motorcycle Factory with two things in mind. Rebuild my credit and ride a cool bike this summer. I got exactly what i wanted. I should probably say that the first place i went to get a bike was at Coleman's in Woodbridge since i got a bike from them a few years back. After 4 days and countless phone calls (me calling them) Coleman's could not get me approve. This entire process took Lindsay from Motorcycle Factory about 30 minutes and the answer was YES! Andrew in sales was a great person to deal with. Talk about VIP treatment! Constant communication and a "get it done" attitude made me feel like i own the place. Overall, i'm glad i spent my money here. "
By: Calin Alexandria, VA
"These guys (and gals) are amazing! I've been buying bikes and parts from MFI for many years and will continue to do so--they're that good! Normally I do my own mechanical work but wasn't up for working on my KTM 950. So off to MFI it was shipped. Mark, Shane, Meho and the entire service department did not disappoint. Great service! Thank you!"
By: Jungle Medford, NJ
"I had ordered a black KTM RC8 from my local dealer and they came up dry, couldn't get one. I started searchin gthe Internet to find one on the East Coast and they were not to be found. Then I found one at MFI and the price was significantly lower than any others I found. I rang up Angel and made the deal in a few minutes. I drove her crazy for a week until I could drive down and pick up th ebike because i couldn't believe it was so easy. Everything she told me on the phone was exactly how it happened when I got there, the price, the bike, I could even pay by CREDIT CARD (which most dealers up my way won't do). Andrew the sales guy was excellent and took me through the process from start to finish. I bought it on Friday afternoon and planned on picking it up on Saturday morning to drive back home. I arrived at 9.00am (opening time) and expected the staff to just be opeing the doors. Much to my suprise they were all there, the stock moved out of the store and they were doing the final processing on my paperwork as I waled in. It took 15 minutes to complete everything and I was on my way. What a fantastic group! Definitely worth the 15 hour drive there and back! I thoroughly recommend MFI! "
By: Ian Rochester, NY
"I bought my first motorcycle at MFI 10 years ago this summer and have been doing business here ever since. Service is outstanding and I LOVE the feeling of visiting family every time I go to the shop. Everyone goes way beyond outstanding to help their customers. Unlike the other local dealer, CP, I never feel like I am a pest (though I know at times I am!). Thank you Shane, Andrew, Todd, all of the crew. You are the BEST!!!"
By: Anonymous Alexandria, VA
"Just bought my first bike, a Honda CBR 250. Andrew Nguyen did a fantastic job in making it happen. The deal was sealed when i contacted another dealership and they told me there was NO WAY MFI could sell that bike for that price. Andrew put together all the accessories for me - helmet, jacket and gloves. He knows the inventory, clearly loves bikes. There's no pressure, just knowledge. He was well-informed and helpful."
By: Anonymous Springfield, VA
"I had a great experience! After being told by another dealership that I could not get the part I wanted and would need to shop online myself for an aftermarket part, I called your dealership. Fred went out of his way to locate what I was looking for, and even went so far as to call the vendor to verify it was available. I was very impressed with how helpful and friendly he was with me!! I will be back again!!"
By: Anonymous Montclair, VA
"I was looking for my second motorcycle after recently experiencing my first one being stolen. After researching online and calling MFI to see if they had competitive pricing, I spoke with a salesperson by the name of Angel who satisfied me with the overall pricing, tag, and title out the door price than any other dealer in the state of Md. Once going through the hassle with my credit union for approval a week later i drove to Va and damn if Angel didn't keep her word and i got the same figures as quoted that week b4. Then i was help by a sales guy named Andrew who just had spectular customer service, and professionalism. I can't see MFI being the same without the two ofcourse thats just my opionion, but hell why not give credit where credit is due. Theres got to be a ring of thieves going around stealing bikes cus my shit got stolen a couple of months later and after talking with Andrew about the situation it was as though he felt my pain and was willing to offer an either better deal than my fisrt, so long story short don't fuck yourself by dealing with these pocket squeezers dealerships trust me your better off at MFI."
By: Antowne Temple Hills, MD
"MfI has been performing all of my service work for my 2003 Honda 750 ACE for the past 9 years and has done an outstanding job. Just bought my second bike from MFI, 1300 Interstate, Andrew did a great job with sale, couldn't ask for a better deal. I will continue to deal with MFI for all my needs."
By: chuck alexandria, VA
"This is my second motorcycle purchase from MFI. I am very conservative with my money and alway check out many dealships before I make a purchase. Once again MFI beat the competion hands down. I am also a member of COSTCO a WHOLESALE vender and pay $100 a year to be a member and get better pricing. MFI beat my COSTCO kawasaki provider!!!! Good prices, good products and good people at MFI. Save yourself some time and money and go to MFI."
By: John burke, VA
"This was a unique experience, but 5-star all the way. I live in FL and bought a bike online from a private party in VA. I needed a way to complete this transaction safely for all parties. After calling around, I reached Dawn who was willing to hear my situation and connected me with Shane. From that point, Shane represented my interest with the seller and shipper, helped coordinate the transfer of money, title, and motorcycle with the utmost courtesy and professionalism. Without everyone at Mfi, I couldn't have, nor would have been able to complete this transaction. So I want to send out a huge thank you to everyone there. The only negative thing I can think of is not living near enough to use them as my regular bike shop! In this day and age it is refreshing to do business with what appears to be a true family business. Happy New Year Mfi, I wish you a great 2012!"
By: Drew largo, FL
"never even had to step foot in dealer, got the best price and delivered to md. all in the same day. andrew was a great person to deal with. I Love my new klr 650, thanks. "
By: JEREMY westminster, MD
"the sales rep Andrew Nguyen was great he was very helpful and his friendly smile and manner will have me shopping for all my bike needs from now on everyone was great there. thanks Andrew for all your help. "
By: susan woodbridge, VA
"I just bought my second Kawasaki from MFI. The sales staff at MFI are great, they listen to you and aren't pushy at all. The are knowledgeable and take the time to explain features and functions. They worked with me on price and got me what I asked for at the price I wanted. The parts desk is really good as well. Very helpful and courteous. If they don't have what you need they will order it and call you when it comes in. I've only bought Kawa accessories and tune up parts from them, but they had what I needed at a good price. The service department stays pretty busy so you have to keep up with them on what you want them to do, but otherwise they are helpful, courteous and seem to know what they are doing. I've only had regular maintenance and safety inspections done there and was pleased with the experience. They don't have a huge selection of accessories, but enough to get you started. They do have good helmet selection. I just wish they had a better clothing/apparel selection. They have big sales from time to time along with their open house events where you can save big bucks, even on service and ordered items. They are in a hard to get to location which I think actually benefits customers, I'll explain. If they were located where they got lots more business, they might turn into one of the other shops in the area. What I mean is, they are still a smallish dealership that gives their customers good service and attention. I can't say that about the other shops in the area. It's worth the 50 mile ride to me to get good service. I would recommend MFI to anyone looking for a good place to buy a bike, parts, or get service."
By: Anonymous Silver Spring, MD
"THE MOTOR CYCLE FACTORY CAME HIGHLY RECOMMENDED BY MANY OF MY FRIEND'S SO I CAME UP FROM SPOTSYLVANIA CO. AND I PURCHASED A 2012 HONDA RANCHER 4WD ATV AND I LOVE IT. THE WHOLE PROCESS OF BUYING, FINANCE AND PREP WAS SO EASY THE SALESMAN ANDREW NGUYEN WAS VERY PLEASANT AND EASY TO DEAL WITH AND HE WAS ALSO VERY KNOWLEDGEABLE. THE FINANCE DEPARTMENT WAS SO EASY AND NICOLE WAS ALSO VERY PLEASANT AND EXPLAINED EVERYTHING AND MADE IT SO EASY ALSO THE SERVICE DEPT.WAS VERY NICE AND VERY PROFESSIONAL IN THE ASSEMBLY OF THE ATV I WOULD AND WILL RECOMMEND THE MOTOR CYCLE FACTORY TO FRIENDS AND ANYONE ELSE.IT IS SO NICE TO GO TO A PLACE LIKE THE WASHINGTON DC AREA AND STILL FIND PEOPLE THAT PLEASANT AND EASY TO DO BUSINESS WITH.THANK YOU VERY MUCH. CHIP HARVEY SPOTSYLVANIA VA."
By: CHIP SPOTSYLVANIA, VA
"I bought a 2011 Honda VT750RS Shadow. Excellent purchase. I now have 400 miles and counting. Andrew Nguyen is a first rate salesman. Very knowledgeable. FINANCING was taken care of very professionally. Thanks for providing such a valuable public service. "
By: Sean Woodbridge, VA